In case of issues in production or sandbox, or if you have questions about the PSD2-APIs, please contact the bank during opening hours at PSD2SupportHandelsbanken@tietoevry.com to reach our support service
Please note that the following information must be included for all specific requests:
- Request timestamp
- Full Request URL
- Request ID
Note on personal data
Do not include any personal identifiable information in the support request like plain text SSN, account numbers or similar. The Timestamp, URL and Request ID is sufficient to identify the data needed for troubleshooting.
In case of a major incident/unavailability of the PDS2 APIs according to RTS article 33(1), the TPP may report the critical incident to:
The incident report must contain reference to bank, PSD2 API and enclosed a complete request and response for unique reference to the incident. Feedback will be given through this incident reference via e-mail.
In order to subscribe to the notification list for PSD2 to receive info about planned and unplanned downtime, please register your e-mail using the TPP Dialogue API